Pharmacies are facing a new challenge: they are being forced to adapt their operations to meet the demands of patients who want to get prescriptions filled faster. The result is a growing number of pharmacies offering same day delivery services.
Same Day Delivery (SDD) has become a common service offered by pharmacies across the country. This service allows patients to receive their prescription medications within 24 hours after ordering them.
Pharmacists are now faced with the challenge of adapting their workflow processes to accommodate these new demands. In order to succeed, pharmacists must adopt new technologies and tools to improve efficiency and customer satisfaction.
They also allow pharmacists to access information quickly from anywhere, at any time, which helps increase productivity.
The following sections will discuss some of the most important aspects of pharmacy workflow solutions.
Customer Service
Customer service is one of the most important functions performed by pharmacists because it directly affects customer loyalty. Customers have high expectations when it comes to getting their prescriptions filled on time and without hassle. If your customers feel like you’re not taking good enough care of them, they’ll likely look for another pharmacist.
In addition to providing excellent customer service, pharmacies need to make sure that all paperwork associated with the prescription is complete before dispensing. For instance, if the patient wants an extra pill added to his/her prescription, then this should be done immediately upon receiving the prescription. Otherwise, the patient may forget about the additional pill and take it later.
This means that pharmacists need to be able to access and update all pertinent information regarding the prescription. They should be able to see what drugs are already scheduled for next week, how many pills there are left in the bottle, and whether or not the patient needs to pick up refills.
This information can be accessed through various types of software applications.
