No matter what you might think about technology and online shopping, nothing will ever replace the physical experience of shopping in a store. Brick and mortar stores provide experiences like trying on clothes, sniffing candles and fragrances, and using the senses to choose products. That is something that online shopping cannot do. This is why a good global POS system for your brick and mortar store is crucial to your retail business. It is up to you to help provide the best shopping experiences for your customers especially at checkout time. The following elements are what you should look for in a point of sale (POS) system.
Efficient Payment Processing
The faster you can get your customers checked out, the happier their shopping experience. It is important to make sure your payment processing system is compliant and compatible with all kinds of transactions. This includes accepting credit cards, checks, cash, gift cards, and gift certificates as well as handling store credits, returns, exchanges, voids, and discounts. The easier this system is to use for your employees, the more pleasant the experience for the customer.
Mobile Solutions
As technology evolves and changes, it is important to keep up with it even in your brick and mortar store. Mobility in your POS system allows you to offer iPad, PDA and iPod Touch mobile terminals for sales transactions. Your sales staff cannot always be behind the cash register, so when they are working their area, they should still be able to offer the best customer service to all your customers. The ability to handle certain transactions away from the register is a great way to make customers happy.
Customer Services
A good POS system will also provide solutions for your sales staff for up sells and cross sells of merchandise. It should also give them a way to place customer orders, setup reservations, create bridal and baby registries and manage services like repairs and alterations where applicable.
A quality Global POS System will also help maintain back office operations, maintain reports and records of transactions, and in general make the flow of business and customer service more productive, efficient and effective. Cegid USA offers cloud retails software solutions that provides all the elements of a point of sale system that helps attract and keep more customers. You can find out more about what they have to offer online. For more information visit the website or Like us on Facebook.
