If your business ships a lot of products you may have several needs for shipping services. For example, maybe some products are perishable and need refrigerated trucks. However, others may only need standard box trailers. You could have LTL shipping needs sometimes, and you might have to use several different carriers. A freight broker agent can coordinate these services while saving you money, time, and headaches. But what makes a good brokerage? Let’s take a closer look to see.
Specialists
The best brokerages specialize in freight services. In other words, this is the only business they do. They concentrate all their efforts on dealing with freight companies and businesses that need these services. When you choose specialist companies, you get high-quality service from trained professionals. These people understand the shipping and cargo business and can get you the lowest rates with the most dependable carriers.
Certified Carriers
It’s important to save money on shipping fees but not at the cost of quality. You don’t have to worry about unreliable or questionable shipping companies when you do business with a freight broker agent that certifies all the carriers they work with. Each company must meet high standards, or the brokerage does not accept them. This ensures you get the best possible services with the fewest complaints and problems like delayed shipments and damages.
Around the Clock Customer Service
Shipping cargo across the United States is a full-time business. Trucks move on the roads and highways twenty-four hours a day, every day of the week. When you need help with your shipping needs, you want a company with 24/7 customer service. If you call your freight broker agent, someone is there to answer the phone no matter what time or day you call. You never have to talk to a machine and wait for someone to get back with you.
